Data retention schedule
Last updated 15 October 2026. CVTailorly is a trading name of B L Notts Holdings Ltd, registered in England and Wales, company no. 16782785, registered office 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. ICO registration pending (application reference C2060422).
We keep personal data only as long as we need it. This schedule matches how our systems actually delete data.
| Data | Kept for | How it's deleted |
|---|---|---|
| CV builder drafts | In your browser only, until you clear them or press “Start again” | You control it |
| CV text, job adverts and generated documents (match scores, tailored packs, NHS statements) | 30 days | Deleted automatically by a daily job. The score and keyword list stay so your results page still works |
| Unlocked CV downloads (the CV you paid to download) | 30 days | Deleted automatically by a daily job |
| Uploaded files (PDF, Word) | Not stored | Text is extracted in memory and the file is discarded |
| Free tools (checker, keyword extractor, interview questions) | Not stored | Processed and returned to you; nothing is saved |
| Copies of emails we send (for example your emailed results) | Content: 30 days. Delivery record (address, subject, status): 12 months | Deleted automatically by a daily job |
| Saved results behind the link in “email me my results” (links removed) | 30 days | Deleted automatically by a daily job; the link then stops working |
| Emails you send us (support requests and attachments) | As long as needed to deal with your request and any follow-up | Held in our email provider (Resend) and our support mailbox. Ask us and we'll delete them sooner |
| Abuse-prevention counters (a one-way hash of your IP address) | Up to 24 hours | Expired counters are deleted automatically by a daily job |
| Scheduled emails | 12 months | Deleted automatically by a daily job |
| Payment records and credit balance | 6 years after the end of the financial year of purchase | Kept for tax and company records, then deleted |
| Newsletter subscriber and consent record | Until you unsubscribe | We then keep only your email address and the unsubscribe date, so we never email you again by mistake |
| Feedback and public X posts mentioning us | 24 months | Deleted automatically by a daily job |
| Anonymous usage statistics | 25 months | Deleted automatically by a daily job |
| Error logs | 90 days | Deleted automatically by a daily job |
Our AI provider, OpenAI, may keep text sent through its API for up to 30 days for abuse monitoring before deleting it. It does not use it for training.
Want something deleted sooner? Email hello@cvtailorly.com and we'll delete it within one month, unless the law requires us to keep it (for example payment records).
Contact us
B L Notts Holdings Ltd (trading as CVTailorly), 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. Email: hello@cvtailorly.com.