Refunds and cancellation
Last updated 15 October 2026. CVTailorly is a trading name of B L Notts Holdings Ltd, registered in England and Wales, company no. 16782785, registered office 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. ICO registration pending (application reference C2060422).
The short version
- Unused credits: full refund if you ask within 14 days of buying them.
- Something went wrong (a document failed to generate, a file won't open, or the output is faulty): we'll fix it, give the credit back, or refund it.
- Nothing renews, so there is never anything to cancel.
Your legal right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from purchase to cancel a contract made online. For digital content that right ends once supply begins, but only if you agreed to that first.
Before you can pay, you must tick a box confirming that you want your documents supplied immediately and that you understand you lose the right to cancel for a credit once it has been used to generate a document. We include the same confirmation on the Stripe payment page.
- Buying credits does not by itself end your right to cancel. A credit is "supplied" when you use it to generate or download a document.
- Credits you haven't used can be cancelled for a full refund within 14 days of purchase.
- For a 30-day pass, the right to cancel ends once you generate the first document with it. If you haven't used it, you can cancel within 14 days for a full refund.
Goodwill refunds
- Unused credits after the 14 days: we'll usually still refund them if you ask within a reasonable time. Just ask.
- Faulty or unusable output: if a document is wrong because of our error (for example it contains something that isn't in your CV, or the file is broken), tell us and we'll regenerate it, return the credit, or refund it.
- We can't refund a credit simply because an employer didn't respond.
Your other rights
Nothing here affects your rights under the Consumer Rights Act 2015: digital content must be of satisfactory quality, fit for purpose and as described.
How to ask
Email hello@cvtailorly.com with the email address you used at checkout and, if you have it, the date of purchase. We'll reply within 5 working days. Refunds go back to your original payment method through Stripe, usually within 5–10 working days of approval, and we refund within 14 days of agreeing to a cancellation.
Contact us
B L Notts Holdings Ltd (trading as CVTailorly), 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. Email: hello@cvtailorly.com.