Terms of service

Last updated 15 October 2026. CVTailorly is a trading name of B L Notts Holdings Ltd, registered in England and Wales, company no. 16782785, registered office 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. ICO registration pending (application reference C2060422).

1. Who we are and these terms

CVTailorly is run by B L Notts Holdings Ltd ("we", "us"), a company registered in England and Wales (company no. 16782785). These terms apply when you use the website, the API or the MCP server. By using CVTailorly you agree to them. If you buy credits as a consumer, you also have the legal rights described below, which these terms do not take away.

2. What the service does

• Free tools: the CV builder (editing and preview), the CV checker, the job match score and the free writing tools. Your builder draft is saved in your own browser, not on our servers, until you choose to download it.
• Paid digital content: one credit gives you one finished document: a download of a CV you built (Word and PDF), a tailored application pack for one job advert (tailored CV, LinkedIn copy and a recruiter note), or an NHS supporting statement. A cover letter for the same job is included with the 5-credit bundle and the 30- and 90-day passes; with a single 1-credit pack it is an optional £1.99 add-on you can choose at checkout.
• Some features use AI. AI can make mistakes, so every output is a draft for you to review.

3. Your CV is your responsibility

You are responsible for the accuracy of everything in your CV and in anything you send to an employer. We design the tools never to add experience, qualifications, employers, dates or results you didn't give us, and the paid outputs are checked for unsupported claims, but you must read every document before you use it and correct anything that isn't true. Only upload your own CV, or one you have permission to use.

4. No guarantee of a job

We can't promise interviews or job offers. Scores and checks are guidance based on the text you give us, not an employer's decision.

5. Prices and payment

• Prices are in pounds sterling (GBP): 1 job £4.99, 5 jobs £14.99, 30-day pass £24.00, 90-day pass £39.00. No VAT is charged, because B L Notts Holdings Ltd is not VAT-registered. Any amounts shown in other currencies are approximate and for guidance only.
• Every purchase is a one-off payment taken by Stripe. Nothing is a subscription and nothing renews.
• Credits don't expire. A 30-day pass gives up to 100 packs within 30 days of purchase, and then simply ends.
• Credits are linked to your browser by a cookie (and to your API key, if one was issued). If you clear your cookies you may lose access; contact us with your payment email and we'll help.

6. Cancellation and refunds

Your 14-day right to cancel, how it ends once a document is generated, and our goodwill refunds are explained in our refunds and cancellation policy.

7. Your rights under the Consumer Rights Act 2015

Digital content we supply must be of satisfactory quality, fit for purpose and as described. If it isn't, you can ask us to repair or replace it, and if we can't do that within a reasonable time and without significant inconvenience, you're entitled to a refund of the price paid for that item. If faulty digital content damages your device or other digital content because we didn't use reasonable care and skill, we will repair the damage or pay compensation. Citizens Advice can explain your rights.

8. Using the service fairly

You must follow our acceptable use policy. We may suspend access, including API keys, if it is broken. If we do that without good reason, we'll refund any unused credits.

9. API keys and AI agents

After a purchase you may be given an API key that lets software, such as an AI assistant using our MCP server, spend your credits on your behalf. Keep it private like a password. You are responsible for use of your key; tell us straight away if you think it has been misused.

10. Intellectual property

You keep all rights in your CV and the documents generated for you, and you may use them however you like. The website, its design, code and our guides belong to us; you may not copy them for commercial use without permission.

11. Our liability to you

• We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, including your statutory rights as a consumer.
• We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
• We supply the service for private use. If you use it for business purposes, we are not liable for loss of profit, business or opportunity, and our total liability to business users is limited to the amount paid in the 12 months before the claim.
• We are not responsible for decisions employers make, or for content you choose to send that you did not check.

12. Changes and availability

We may update the service and these terms, for example to reflect new features or changes in the law. Changes won't affect credits you have already bought. We aim to keep the service available but can't guarantee it will always be uninterrupted.

13. Complaints and disputes

If something goes wrong, email us at hello@cvtailorly.com and we'll try to put it right quickly.

14. Governing law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.

15. Partner packs, voucher codes and referral codes

This section applies to careers advisers, coaches, colleges and other organisations that buy partner packs or join our referral programme (see partners). You buy partner packs in the course of your business, so the consumer cancellation rights in section 6 don't apply to them. Your clients' statutory rights against us are not affected.

• Voucher codes. A partner pack is a one-off payment for a set number of single-use codes. Each code gives one person the product named on the pack, on the same terms as a retail purchase, once it's redeemed in their browser at /redeem. Codes are shown after payment and in the receipt email. Unredeemed codes expire 12 months after purchase. Credits and passes start from redemption and then follow the normal rules.
• Refunds. Within 14 days of purchase we'll refund the codes that haven't been redeemed, pro rata, and cancel them. Redeemed codes can't be refunded to the partner.
• Resale. You may give codes to your clients or include them in your own fees. You may not list, advertise or resell codes publicly (for example on marketplaces or deal sites) below our retail prices. We may cancel unredeemed codes that are offered in breach of this, and refund you for them.
• Referral codes. If we give you a referral code, people who follow your link get 10% off our retail packs, applied at checkout. It can't be combined with other promo codes and doesn't apply to partner packs. We pay you 20% of the amount paid (excluding any refunded amount) for each referred person's first purchase, monthly in arrears by bank transfer once you're owed £10 or more. A link is tracked for 30 days after it's followed in that browser. You can't earn commission on your own purchases. We may end a referral code at any time, and will pay any commission already earned.
• Advertising rules. When you share a referral link you must make clear that you earn a commission, as the CAP Code requires. You must not make claims about CVTailorly that we don't make ourselves (for example that it guarantees a job), and you must not use paid search ads on our brand name.

Contact us

B L Notts Holdings Ltd (trading as CVTailorly), 54 Pathfinder Way, Castle Donington, Derby, England, DE74 0AJ. Email: hello@cvtailorly.com.