Technology / IT
IT Support Technician CV example (UK)
An IT support CV for first and second-line roles, showing the systems you support, your ticketing habits and certifications.
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Example CV profile
First and second-line IT support technician in a [n]-user organisation. Resolves hardware, software and account issues, administers Microsoft 365 and Active Directory, and keeps tickets clear and up to date.
Key skills to include (if true for you)
- Microsoft 365 administration
- Active Directory / Entra ID
- Windows 10/11
- Ticketing (e.g. ServiceNow, Jira)
- Hardware setup & imaging
- Networking basics (DNS, DHCP)
- ITIL Foundation
- Clear user communication
Example experience bullet points
- Resolved user tickets by phone, chat and in person, documenting fixes in the knowledge base.
- Set up laptops and accounts for new starters and removed access for leavers.
- Managed users, licences and mailboxes in Microsoft 365 and Active Directory.
- Escalated network and server issues to the infrastructure team with clear notes.
Illustrative only. Replace with your own real roles, dates and results — never copy experience you don't have.
Education & training
- CompTIA A+ / ITIL 4 Foundation / Microsoft certifications (if held)
- Relevant qualification – year
Keywords UK recruiters screen for
IT support · service desk · Microsoft 365 · Active Directory · ITIL · Windows · ticketing · troubleshooting
Tips for an IT support technician CV
- Name the systems you support; that's what recruiters search for.
- Show good ticket notes and communication — teams value them highly.
- Home labs and self-study count; label them honestly.
Second-line and infrastructure roles typically pay more than first-line service desk work. Salary checker (ONS data).
FAQs
Can I get into IT support without experience?
Yes. Certifications such as CompTIA A+, home lab projects and customer service experience can get you a first-line role.
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