Public sector / Civil Service

Civil Service Administrative Officer CV example (UK)

A Civil Service AO CV and personal statement approach built around Success Profiles behaviours and the job advert's essential criteria.

Example CV profile

Organised administrator with experience processing applications, handling customer enquiries and keeping accurate records. Works well to deadlines and follows procedures carefully.

Key skills to include (if true for you)

• Case processing
• Accurate record keeping
• Customer enquiries (phone & email)
• Microsoft 365
• Following guidance & procedures
• Data protection (UK GDPR)
• Working together
• Managing a quality service

Example experience bullet points

• Processed applications against set guidance, checking evidence and recording decisions accurately.
• Answered phone and email enquiries from the public, explaining processes clearly.
• Kept case management records up to date so colleagues could pick up work.
• Suggested a clearer checklist for a common task, which the team adopted.

Illustrative only. Replace with your own real roles, dates and results — never copy experience you don't have.

Education & training

• GCSEs including English and Maths (or equivalent)
• Relevant training (e.g. data protection)

Keywords UK recruiters screen for

Success Profiles · behaviours · case work · customer service · record keeping · Microsoft 365 · working together

Tips for a civil service administrative officer CV

• Civil Service jobs assess Success Profiles behaviours — write examples for each one in the advert using STAR.
• Respect the word limits for statements and behaviours.
• Some departments ask for a CV, others for a statement only; follow the advert.

Civil Service pay depends on grade (AO, EO, HEO and so on), department and location. The advert gives the salary. Salary checker (ONS data).

FAQs

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