Retail / Contact centre

Customer Service Advisor CV example (UK)

A customer service CV for UK contact centre and retail roles that shows resolution, KPIs and calm under pressure.

Example CV profile

Friendly customer service advisor with experience handling high volumes of calls, emails and live chat. Known for resolving issues at first contact and keeping accurate CRM notes.

Key skills to include (if true for you)

• Customer service
• Complaint handling
• CRM systems (e.g. Salesforce, Zendesk)
• First-contact resolution
• Live chat & email
• Data protection (GDPR) awareness
• Upselling where appropriate
• Team working

Example experience bullet points

• Handled inbound calls and live chats, resolving the majority of queries at first contact.
• De-escalated complaints using active listening, logging outcomes accurately in the CRM.
• Consistently met quality and call-handling targets set by the team leader.
• Shared process improvements with the team that reduced repeat contacts.

Illustrative only. Replace with your own real roles, dates and results — never copy experience you don't have.

Education & training

• GCSEs including English and Maths

Keywords UK recruiters screen for

customer service · crm · complaint handling · communication skills · gdpr · problem solving

Tips for a customer service advisor CV

• Quote the KPIs you were measured on (e.g. quality score, handling time) if you know them truthfully.
• Name the systems you used — recruiters filter on them.
• Show you can follow data protection rules when handling customer details.

Many advisor roles pay hourly; check whether shift allowances apply. Salary checker (ONS data).

FAQs

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