Management / Supervisory
Team Leader CV example (UK)
A team leader CV for retail, contact centre, warehouse or office roles, showing how you hit KPIs through coaching, rotas and fair feedback.
Example CV profile
Team leader with [n] years managing a team of [n] in a [contact centre / warehouse / store]. Coaches people to hit quality and productivity targets, plans rotas to cover demand and deals with absence and performance issues fairly and early.
Key skills to include (if true for you)
- Leading a team of [n]
- Coaching & 1:1s
- KPI tracking & reporting
- Rota & shift planning
- Absence & performance management
- Onboarding new starters
- Health & safety
- Escalation handling
Example experience bullet points
- Led a team of [n] advisors, holding monthly 1:1s and weekly huddles on quality and targets.
- Coached two under-performing team members with clear goals and support; both met target within [n] months.
- Planned weekly rotas against forecast demand, cutting last-minute overtime.
- Trained [n] new starters using a buddy system and a first-month checklist I wrote.
Illustrative only. Replace with your own real roles, dates and results — never copy experience you don't have.
Education & training
- ILM Level 3 in Leadership and Management (if held) – year
- Employer leadership programme – year
- GCSEs or equivalent
Keywords UK recruiters screen for
team leader · coaching · KPIs · rota · performance management · absence management · onboarding · leadership
Tips for a team leader CV
- Give team size and type in every role. It's the first thing a hiring manager checks.
- Show how you lead, with one example of coaching and one of a hard conversation.
- Use the KPIs your sector uses, such as AHT, pick rate or sales per hour, only where they're true.
- If you're stepping up from team member, include times you deputised for your manager.
Pay varies by employer, region and experience. The official sources below give typical ranges. Salary checker (ONS data).
Official sources and further reading
FAQs
How do I show leadership if I've never been a team leader?
Use times you trained new starters, covered for your supervisor, led a shift or handled an escalation. Say exactly what you did and what happened.
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